Applicability of Policy

  1. By agreeing to use the website and/or placing a request for the purchase of product(s) and/or services on the website, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the website.
  2. Please note that we may change the terms of the Policy from time to time. It is recommended to check the Policy whenever you wish to use the website to understand the terms and conditions that apply at that time.

Terms for Cancellation, Return, and Refund of Orders

  1. Return Policy: You can initiate a return within [return period] from the date of delivery. To return a product, please ensure that it is unused and in its original condition. It is your responsibility to check whether the product falls under the returnable or non-returnable category before placing an order.
  2. Return Policy Exceptions: Please note that certain product categories, such as injections, health monitor & equipment, and ortho support, are not eligible for return or exchange. Additionally, certain products marked as non-returnable on their respective product pages cannot be returned for a refund or exchange.

Refund Policy

  1. Refund Policy: We strive to ensure your satisfaction with our products. We offer a full refund under the following conditions:
    1. If you received a defective item
    2. If the ordered item(s) is lost or damaged during transit
    3. If you received a product that has crossed the expiry date
  2. Note: The mode of refund may vary depending on the circumstances. If the refund is made via Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. If the refund is made via a wallet, the credit should be available within 24 hours.
  3. Cash on Delivery: For COD orders, please contact our customer support at (323) 389-7095 or email us at to initiate the refund process. If the refund is to be made to your bank account, you will be required to provide the bank account details.


  1. Product Cancellation: You may cancel the order of a product before it is out for delivery. Once the cancellation request is received, your order will be cancelled with immediate effect.
  2. Service Cancellation: The website connects you with doctors or registered medical practitioners for services. Once an appointment has been made and confirmed, no amount shall be refunded in the event of cancellation. However, the company may permit a refund in certain circumstances at its discretion.

User Complaints

  • If you have any queries, please call our help desk at (323) 389-7095, email us at, or contact our user support executives through online chat. We’re here to assist you!